Ways to Pay Your Bill
Pay in person – Stop by the office, in Murphysboro or Steeleville, during business hours of 8:00 a.m. to 4:00 p.m., Monday to Friday, to pay your bill in person. An after-hours drop box is also available in front of our office buildings.
Pay by kiosk – You can now pay cash, E-check, or securely by credit card (Visa, MasterCard, Discover), at our new payment kiosk location! Our kiosks accept cash (but no change given), and E-checks, Visa, Mastercard and Discover cards. We now have two payment kiosks, one in Carbondale, at the N. Reed Station Road and Route 13 intersection, and one in downtown Sparta for your convenience:
Marketplace Shell2301 N. Reed Station RoadCarbondale, ILOpen 6 a.m. to Midnight!Wright Do-It Center
1306 N. Market Street
Open 7 a.m. to 6 p.m. Monday-Friday, and 7:00 a.m. to 3:00 p.m. Saturdays!
Pay by mail – Mail your payment check along with the stub, conveniently located at the bottom of your bill to Egyptian Electric Cooperative, in the envelope provided with your statement. Please allow 3 to 5 business days for delivery.
Pay online – Visit our home page to pay on your account online through your browser, through our:
- Pay Now portal on our homepage, that is used for a quick one-time payment, or
- SmartHub, where you can pay online 24/7 with a checking account or credit/debit card, with reoccurring options via online access.
Pay-by-phone – Pay your bill securely over the phone by calling us toll free 1-800-606-1505 to speak with one of our Customer Service Representatives during normal business hours. Account information can now be obtained after-hours through our after-hours answering service.
You can now call our automated phone service during regular or outside business hours, 24/7, at 1-844-759-3977, to pay your bill, update your account information, and set up reoccurring payments securely over the phone. This automated service is available in English and Spanish languages, and accepts Visa, MasterCard, Discover cards, and checks through E-check!
Automatic draft – Credit/debit/checking/savings – Choose an automatic payment deduction from the account of your choice. This is set up as a recurring payment draft on the due date shown on your bill.
- Sign up for reoccurring credit/debit card payments through SmartHub.
- Sign up for reoccurring checking/savings account withdraws by completing the Automatic Bank Draft Authorization Form, found below, and returning to our office, or call for questions or more information.
SmartHub App – View and pay your bill using this app with your smart phone or smart tablet. Find this FREE app on your app store!
A printable version of the Ways to Pay is available here:
Budget Billing Option
Spring and fall months are great times to enroll in our budget billing if you are interested in paying the same amount every month. We like for our members to have had 12-month history with us to base an average, and then we can more accurately set your monthly budgeted amount. If you are a budget conscience person, this is a great option to know what you will be paying every month, with no surprises. It is important to know when on budget billing you are expected to pay the budget amount each month regardless of whether your balance is showing credit or not. If you are subject to high bills in the winter, you may have a credit account balance in the warmer months but then will exhaust that credit during the winter months.
Our budget billing runs from June through April each year with the “true-up” in May. The month of May is when you usage for the last twelve months is reviewed to determine if your budget billing amount should be increased or decreased, and if you will have a credit on the May bill or owe an additional amount. Aside from extreme temperature changes, if you have taken energy conservation methods to reduce your consumption, this will be reflected in the revised budget billing amount. If your usage has increased, it will be reflected likewise.
We take enrollment at anytime during the year, except January through March, to protect you from over-estimated and higher bill amounts. Please call us to enquire on this great option to make your life…and budget a little easier!
How Does It Work?
Egyptian Electric Cooperative will continue to send a monthly, standard paper billing statement, or a digital version should you sign up for electronic billing via e-mail. On the due date of your bill, funds will be automatically transferred from your designated account to the Cooperative. In other words, the funds stay in your account until the last moment. Your monthly bill statement will allow you ample time to update your account register and ensure you have adequate funds in the account.
What If I Disagree With The Bill Amount?
Should you disagree with the amount of your bill, please contact the our Billing Department at least five working days before the bill due date. Should there not be ample funds in the account to cover the bill, you may incur fees from your financial institution and the Cooperative, the same as an insufficient funds check.
Is Automated Payment For Me?
If you are like many of us today, your life is packed full of responsibilities and duties. Selecting an automatic payment option can save you the time and hassle of writing and mailing checks on time. It may also save you money by avoiding check, postage or late fees. If you travel frequently or for extended periods, Automatic Payment provides the comfort of knowing your account is always paid on time.
How Do I Sign Up?
If you are a registered e-bill member through the SmartHub internet member care portal, just login to the system by clicking on the Pay Bill icon on the home page. Once logged in, go to the My Profile tab and click on the Update My Bank Account or Credit Card Information. Select to either add a new credit/debit card or a new bank account.
If you are not a registered e-bill member or choose not to, just print and complete the Automatic Bank Draft Authorization, above. Enclose a voided check with the form if you wish deduction from a checking account and mail it with your next payment. Please allow up to two billing cycles before Automatic Payment begins. Your bill will indicate when automatic payments starts.