Pay online – Visit our home page to pay online. See our member warning below regarding third-party payment companies, and only pay through our:
- Pay Now portal on our homepage, that is used for a quick one-time payment, or
- SmartHub, where you can pay online 24/7 with a checking account or credit/debit card, with reoccurring options via online access.
Pay-by-Phone – You can call our office 24/7 at (800) 606-1505. During normal business hours, you can speak with a Customer Service Representative to make a payment. After hours, our automated phone service allows you to securely pay your bill, update account information, or set up recurring payments. This service is available in English and Spanish and accepts Visa, MasterCard, Discover, and E-check. Aside from SmartHub, this is where you must set up reoccurring credit/debit payments. See below for more information on over-the-phone credit card transactions.
Automatic Draft – Credit/debit/checking/savings – Choose an automatic payment deduction from the account of your choice. Choose a recurring payment for the due date shown on your bill.
- Sign up for reoccurring credit/debit card payments through SmartHub.
- Sign up for recurring withdrawals from your checking or savings account by completing the Automatic Bank Draft Authorization Form below and returning it to our office. For questions or more information, please call our office.
Vanilla Direct Pay – VanillaDirect is an alternative method to transact real-time cash payments conveniently and safely to Egyptian Electric from Vanilla Direct’s expansive retail network, allowing our cash-preferred consumer-members to thrive in today’s evolving digital world. By scanning the barcode from inside your SmartHub account or on your Egyptian Electric payment stub, you can make secure cash payments to your Egyptian Electric Cooperative account at any cashier location at any participating Vanilla Direct retailer across the U.S. Participating locations include stores such as Walmart, Walgreen’s, Dollar General, Family Dollar, Circle K, and CVS, to name a few. A third-party retailer fee of $1.50 is charged by the vendor for each transaction made, and fee amounts and terms associated with Vanilla Direct Pay are subject to change at any time. For additional information visit pay.vanilladirect.com.
MoneyGram Express Payment – You can now pay your bill at the service desk in-store at select locations such as Wal-Mart and CVS locations nation-wide. Service hours vary, and a $1.50 fee/transaction is applied by the vendor. You will need your account number, address, and phone to make a payment. Debit or cash payments accepted only. All MoneyGram locations can be found at: moneygram.com/mgo/us/en/locations
Pay by on-site kiosk – You can pay with cash, by E-check, or securely by credit card (Visa, MasterCard, Discover), outside our office location! Our on-site kiosk accepts cash (but no change given), E-checks, Visa, Mastercard, and Discover cards. The kiosk is located outside of our office (next to the drop-box and drive-thru window).
Egyptian Electric Cooperative1732 Finney RoadMurphysboro, IL
- Available 24/7 Outdoors in the Drive-thru
Pay by off-site kiosk – Make secure, cash-only payments at our two off-site kiosk locations listed below. There are no transaction fees associated with this method.
Marketplace Shell (618-457-0675)2301 N. Reed Station RoadCarbondale, IL
- Open Monday – Friday 6 a.m. – 9 p.m, Saturday 7 a.m. – 9 p.m, and Sunday 8 a.m. – 8 p.m.
Neighborhood Co-op Grocery (618-529-3533)
1815 W. Main Street (at the Murdale Shopping Center)
Carbondale, IL
- Open 8 a.m. to 9 p.m. daily! (hours subject to change)
PrePay – We have a PrePay program where you pay on your meter as you go. Payments can be made by cash or card. Call our office at (800) 606-1505 to learn more about this option and sign up. Here you can view the Prepay Billing System Agreement and the “Important Things to Know About Prepay.“
Pay by mail – Detach the payment stub at the bottom of your bill and mail it along with a check or money order to Egyptian Electric Cooperative. Please allow at least 10 business days for delivery.
Pay in person – Stop by our Murphysboro office or drive-thru window at 1732 Finney Road north of Murphysboro, during business hours of 8:00 a.m. to 4:00 p.m., Monday through Friday, to pay your bill in person. An after-hours drop box is also available on the south side of our office building next to the drive-thru window and payment kiosk.
SmartHub App – View and pay your bill using this app with your smart phone or other device. Find this FREE app on your app store!
- Smarthub in the Apple iTunes Store
- Smarthub in the Android Marketplace
Budget Billing Program
If you are a budget conscience person, this is a great option to know what you will be paying every month, and to stay on track with little to no surprises. Our Budget Billing program is completely free for members and can be joined at any time throughout the year. Accounts must have a zero balance, be in good standing, and have at least 12 months of service history at that location. Members must also sign up for Autopay to qualify. Please note, Budget Billing is not a discount program – just a different way to pay.
Projecting monthly amounts is as uncertain as predicting the weather a year in advance. That’s why we offer a budget billing option that provides levelized monthly payments based on your most recent 12 months of energy usage.
Automatic Bank Draft Option
How Does It Work?
Egyptian Electric Cooperative will continue to send a monthly, standard paper billing statement, or a digital version should you sign up for electronic billing via e-mail. On the due date of your bill, funds will be automatically transferred from your designated account to the Cooperative. In other words, the funds stay in your account until the last moment. Your monthly bill statement will allow you ample time to update your account register and ensure you have adequate funds in the account.
What If I Disagree With The Bill Amount?
Should you disagree with the amount of your bill, please contact the our Billing Department at least five working days before the bill due date. Should there not be ample funds in the account to cover the bill, you may incur fees from your financial institution and the Cooperative, the same as an insufficient funds check.
Is Automated Payment For Me?
If you are like many of us today, your life is packed full of responsibilities and duties. Selecting an automatic payment option can save you the time and hassle of writing and mailing checks on time. It may also save you money by avoiding check, postage or late fees. If you travel frequently or for extended periods, Automatic Payment provides the comfort of knowing your account is always paid on time.
How Do I Sign Up?
If you are a registered e-bill member through the SmartHub internet member care portal, just login to the system by clicking on the Pay Bill icon on the home page. Once logged in, go to the My Profile tab and click on the Update My Bank Account or Credit Card Information. Select to either add a new credit/debit card or a new bank account.
If you are not a registered e-bill member or choose not to, just print and complete the Automatic Bank Draft Authorization, below. Enclose a voided check with the form if you wish deduction from a checking account and mail it with your next payment. Please allow up to two billing cycles before Automatic Payment begins. Your bill will indicate when automatic payments starts. See below for the printable form.
Credit Card Payments Over the Phone
Our purpose in changing the way we take payments is always to best protect our membership from the growing threat of credit card fraud. Our goal is to mitigate credit card payments handled through live phone calls. This type of transaction is card-not-present (CNP) transaction and has special regulations that are becoming more difficult to meet in a live call. Due to the increase in credit card fraud nationwide resulting from card not present transactions, effective January 2021 we will no longer be accepting credit card payments over the phone by use of a live representative.
Member Warning
There is an on-line bill pay website that appears to be affiliated with EECA, but it is not. DOXO.com is third-party website that allows people to pay their electric bills via their site. Some Egyptian Electric Cooperative members have felt misled after unknowingly stumbling upon the service while searching for Egyptian Electric Cooperative’s bill payment service. DOXO’s payment pages are using Egyptian Electric Cooperative’s logos and name WITHOUT PERMISSION, giving it the appearance of an official payment site, when it is not. Also beware, DOXO.com may charge the member extra fees, and EECA cannot control when we will receive the member payments from DOXO.com, possibly resulting in late payments/fees, or even disconnection due to non-payment procedures. To make sure you’re paying EECA directly, visit our home page, or SmartHub payment portal, eeca.smarthub.coop or on the app. As always, if you receive suspicious phone calls or emails, from someone claiming to be a representative of EECA, requesting payment, please call us at (800) 606-1505.