Bill Cycle Changes
Starting July 1, we moved from three bill cycles to two:
• Cycle 1 bills will continue to have usage from the 1st of the month to the last day of the month. The due date will be extended from the 20th to the 23rd allowing three extra days.
• Cycles 2 and 3 have been combined into one bill cycle, a new Cycle 2. The new Cycle 2 will have a usage period from the 12th to the 11th of the month. Due dates of the 28th and 5th will collectively be moved to the 4th of the month. Both bill cycles will now have 21 days to pay. If these new dates do not work for you, please contact our office to review options to accommodate your circumstances.
This information was also added on your June and July bills and in the July and August magazine. If you have automated payments deducted from your account monthly, you should have gotten a letter in the mail. Please call us should you have any questions regarding these changes.